The Office for the Coordination of Humanitarian Affairs (UNOCHA) is a central hub of the UN. Chiumento worked alongside UNOCHA to align its strategy, culture and behaviours with their operating environment.

A new competency model was developed and, rather than it being a balanced pan-organisational model, the new competencies were focused on providing clients with the services most relevant to them. Staff are now recruited and developed according to the relevant environment and competencies.

"None of us had seen anything like it", says Scott-Villiers (UNOCHA leader). "The model explained very simply the diverse needs of our clients and how we had to restructure ourselves to better meet them."

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