Outsourced Exit Interviews:
Expert Support for Talent Retention
Whether you are new to exit interviews, or looking to enhance your current process, outsourcing to third party exit interview companies like Chiumento can free up valuable time for your HR department and team leaders.
Our highly trained professionals dig deep to uncover the root causes of employee departures, ensuring you receive detailed insights.
of an employee’s salary is the potential cost to replace them. (Acuity Training)
of employees plan to leave their jobs in the near future. (Folks HR)
Our NPS score of +57 is a testament to our successful talent retention services.
What’s included in our Exit Interview services?
We have a range of exit interview services that help organisations get the most out of the process, providing them with meaningful results and data that they can act upon to make a real difference to their organisation.
Organisations that are new to exit interviews (see our blog, “What are Exit Interviews?“) or want to improve their offering can outsource the entire process to us. Not only does this free up valuable time for your HR department and team leaders, it allows exit interviews to be conducted by a totally independent party, who are highly trained and able to dig deep and get to the bottom of any issues.
Chiumento’s Talent Retention clients have access to our full range of Exit Interview services. Want to learn more about the latest insights relating to employee turnover and retention? Get in touch with us today.
Expert Interview Team for Superior Offboarding Process
Our interview team consists of trained specialists with extensive backgrounds in career coaching, recruitment, and talent management, ensuring top-notch exit interviews.
Achieve Greater Transparency with Independent Insights
Utilising an independent third party for insights ensures greater transparency. With no incentive to sugarcoat or influence the captured data, you receive honest and unbiased feedback.
Gain Actionable Insights with Comprehensive Data
Our dashboards and reports deliver both quantitative and qualitative data, empowering you to take immediate action to retain your top talent.
Ensure Trust with Secure and Anonymous Data Handling
Maintaining data security and privacy is crucial for building trust with departing employees. This trust is essential for obtaining complete and honest feedback.
Effortless Implementation with Launch-Ready Exit Interviews
Our exit interview process and platform are fully “launch ready.” Simply decide who to interview, and we handle the rest, ensuring a smooth and hassle-free experience.
Exit Interviews FAQ
Q: What are Exit Interviews?
A: Exit interviews are conversations held with employees who are leaving an organisation, either voluntarily or involuntarily. These interviews are an opportunity to gain valuable feedback about the employee’s experience with the company, the reasons for their departure, and any areas of improvement that could help retain future talent.
We specialise in conducting exit interviews that provide actionable insights. Our structured approach ensures that the data collected is not only insightful but also valuable in driving change within your organisation. By understanding why employees leave, you can make informed decisions to enhance retention and improve your workplace culture.
Q: What happens in an Exit Interview?
A: In an Exit Interview, the focus is on gathering honest and constructive feedback from the employee who is leaving. The interview typically takes place 2-6 weeks after the employee’s departure, either via phone or video call, to ensure a comfortable and unbiased environment for open discussion.
During the interview, the employee will be asked a range of questions about their experience at the company. The goal is to understand the factors that contributed to their decision to leave, as well as to identify any areas that could enhance employee retention in the future. Our interviewers are trained on our model- one that we have developed with over 30 years of experience.
Q: How much would it cost to outsource exit interviews to you?
A: Prices depend on a number of different factors but in any case we guarantee value for money. Call us on or get in touch via info@chiumento.co.uk and we can chat through the options, and supply you with a detailed and customised quote.
Q: Are your interviewers UK-based?
A:Yes, all of our interviewers are UK-based. We believe that having interviewers who are familiar with the UK market, culture, and business environment allows us to deliver more relevant and insightful feedback. Our UK-based team is trained in our proven interview model, ensuring consistency and a deep understanding of the nuances that may arise in exit interviews, helping you uncover actionable insights that drive meaningful change within your organisation.
Q: Couldn't my HR team or line managers do the interviews?
A: Pressure on time and/or lack of training or experience can result in exit interviews becoming a “tick-box” exercise with both the quality and quantity of insight potentially compromised.
If, like us, you believe interviewing departing staff is as important as interviewing those you wish to recruit then outsourcing the activity may make a lot of sense.
Q: What if people don't want to take part?
A: By conducting structured, probing, independent exit interviews with departing staff, you will create a real impression that you take retention seriously.
In return the departing staff are more likely to take the opportunity to provide feedback seriously too.
Q: What can we do if we get a lot of negative feedback?
A:That’s up to you! We are a consulting business so if you find that the interview data is presenting you some real problems you hadn’t expected, we can work with your leadership team to improve the organisation through one or more change programmes.
Q: Can you help us improve the process we are currently running?
A: We’re always happy to see how we can help companies improve. Get in touch and we can have an informal and confidential discussion on how we could help you.
Q: How and where do you conduct the Exit Interviews?
A:Best practise is to conduct an exit interview after your employee has left. We discuss and confirm the exact timings with our clients. But generally, we suggest between 2-6 weeks after leaving. They are generally conducted via the phone or video call rather than in person.
Why choose Exit Interviews?
Fully Managed
Our exit interviews are fully managed to address the specific needs and feedback of departing employees, ensuring valuable insights and a seamless transition process.
Experienced Interviewers
We don’t use surveys, questionnaires, call centres or AI. All our interviews are conducted by UK based experts trained to get the detailed insights you need.
Comprehensive Insights
Our exit interviews provide comprehensive insights tailored to uncover key trends and actionable feedback, ensuring informed decision-making and continuous improvement.