Expert UK & Ireland Talent Retention Services
Talent retention is a critical factor in organisational performance. Unplanned leavers impact customer relationships, slow response times, risk productivity and threaten quality.
In the current employment market, replacing people is also both expensive and a major risk to business performance. It is estimated that the cost of replacing a leaver can be as much as six months’ salary. Investing in retention is therefore an easy business case to make.
With over 30 years of experience, we help organisations excel in talent retention by understand where they are at risk of resignations. Providing them with the insight to take proactive steps to reduce turnover.
Talent Retention services we offer…
Exit Interviews.
FULLY MANAGED, EXPERIENCED INTERVIEWERS, COMPREHENSIVE INSIGHTS.
We help organisations to understand the real reasons why people have left. That’s often not what they say when first asked.
It is all too easy to say “better pay” or “closer to home”. Those answers imply no criticism and avoid difficult conversations about say your boss or your colleagues.
A great exit interview gets to the truth in a way no questionnaire or survey can. A skilled Chiumento interviewer can unlock the real reasons behind a resignation. There’s rarely just one thing, its usually a combination of factors.
Stay Interviews.
PROACTIVE ENGAGEMENT, EXPERIENCED INTERVIEWERS, COMPREHENSIVE INSIGHTS.
How do your existing people feel about their relationship with the organisation? Understand that early enough and you have the chance to take proactive steps before they even start looking for another job.
All resignations are painful – if only because of the management time and cost associated with hiring a replacement. Resignations from amongst the top 10-15% of your workforce can be excruciating. They are inevitably the people “making your boat go faster”. They are the ones the rest of the team look up to. And they are invariably the keystones who, if removed, can trigger a run of resignations around them.
They will also likely be the people most respected and trusted by your customers and suppliers. The people who drive up sales numbers and productivity. In other words, the lifeblood of the organisation.
Talent Retention FAQ
Q: What is Talent Retention?
A: Talent retention refers to a company’s ability to keep its employees engaged, satisfied, and motivated over the long term. It involves creating an environment where employees feel valued and supported, which leads to their continued commitment to the organisation.
We understand that retaining top talent is crucial for an organisation’s long-term success. Our talent retention services, like out Exit Interviews and Stay Interviews, are designed to uncover the factors that influence retention, giving you actionable insights to keep your best employees on board.
Q: What is Talent Retention strategies?
A: Talent retention strategies are deliberate actions and practices that organisations implement to keep their top performers and high-potential employees engaged and committed over time. These strategies are designed to improve employee satisfaction, reduce turnover, and ultimately drive business success.
We help organisations implement effective retention strategies through our interviews and people-centric insights, enabling you to foster a workplace where employees feel heard, supported, and motivated to stay long-term.
Q: How do you securely handle the data being collected?
A:All data is handled with great care by experienced team members in accordance with GDPR. You can read our privacy policy here.
Q: How long is each interview?
A: Some individuals make getting to the information easy. Others can be harder to unlock. Ultimately we take as much time as is needed to do the job properly. Typically that’s somewhere between 40 minutes and an hour.
Q: I'm doing engagement surveys. Do I need interview data, too?
A: We’d strongly suggest you do. Engagement survey questions are often limited and broad. For example Gallup 12. They give a good high level snapshot but don’t probe deeper.
A skilled interviewer can probe deeper and recognise nuances in answers that need further investigation. Ultimately the data is much richer.
Q: Where do the interviews take palce?
A: They all take place online or over the telephone. That ensures maximum flexibility and lowest cost.
Q: Do we have to use the Chiumento model?
A: Our interviewers are trained in our model. We believe in it passionately as it is based on 30 years of experience. Our systems are designed to report on that structure so it would be both complex and expensive to use bespoke or hybrid models.
Q: Can we do a pilot project to test the service?
A: Yes you can. We are happy to work with you to agree a sample size that would provide meaningful and reliable data.
In fact, many of our clients start off this way by asking us to interview all leavers over the past 3, 6, 9 or 12 months. This data can be useful place to begin as it creates a useful set of base data to build on if you choose.
Q: Can you carry out the interviews in any language?
A:Right now we can only support volume projects in English. That may change in future. For example if you are willing to commit to a long-term contract we would be willing to hire and train interviewers in specific languages. If you have people overseas we have partners in over 30 countries who can help.
Q: I need to make a business case for Exit Interviews. Can you help?
A: Yes we can. We can share an example business case and help you adapt it to your organisation. The cost benefit analysis is quite simple to calculate given a few variables.
Why choose Talent Retention services?
Fully Managed
Our interviews are fully managed to address the specific needs and feedback of departing employees, ensuring valuable insights and a seamless transition process.
Experienced Interviewers
We don’t use surveys, questionnaires, call centres or AI. All of our interviews are conducted by UK based experts trained to get the detailed insights you need.
Comprehensive Insights
Our interviews provide comprehensive insights tailored to uncover key trends and actionable feedback, ensuring informed decision-making and continuous improvement.