Stay Interviews:
Expert Insights for Talent Retention

Our experienced interviewers bring extensive expertise, ensuring that the interviews are conducted effectively and yield valuable insights. We provide comprehensive insights from these interviews, helping you understand employee motivations and improve retention strategies.

Stay Interviews: Uncovering Employee Insights for Better Retention

What’s included in our Stay Interview Services?

Chiumento’s Talent Retention clients have access to our full range of Stay Interviews services.

 

 

 

Maximise Retention with Targeted Interviews 

We recommend focusing on 10-15% of your workforce annually, prioritising top performers and high potentials, to gain the most valuable insights.

 

 

 

 

 

Uncover Hidden Insights  with Semi-Structured Conversations

Our interviewers go beyond pre-written scripts, skillfully pulling at threads to uncover the unique stories and insights of each individual.

 

 

 

 

Enhance Transparency with Independent Insights 

Leveraging an independent third party for insights ensures greater transparency. With no incentive to sugarcoat or influence the data, you receive honest and unbiased feedback.

 

 

 

 

Drive Retention with Actionable Discoveries

Our dashboards and reports offer both quantitative and qualitative data, enabling you to take immediate action to retain your top talent.

 

 

 

 

Detect Flight Risks Ahead of Time

Chiumento provides a clear indicator of “flight risk,” measuring the threat from external approaches and categorizing employees as actively looking, curious, or not looking.

 

 

 

 

 

Effortless Implementation with Launch Ready Stay Interviews

Our process and platform are fully “launch ready.” Simply decide who to interview, and we handle the rest, ensuring a smooth and hassle-free experience.

 

Q: What are Stay Interviews?

A: Stay interviews are thoughtfully structured conversations we facilitate with your employees. Our aim isn’t to persuade anyone to stay, but rather to truly understand what makes them engaged and satisfied in their role. We help you uncover any potential roadblocks to their happiness and then work with you to act on their feedback. This helps improve the overall employee experience and keep your team happy, productive, and loyal.

Q: What are the benefits of Stay Interviews?

A: Stay interviews are honest, one-on-one discussions that help you understand what keeps your people motivated and what might cause them to consider leaving. They’re not about persuading someone to stay but about listening—really listening—to their experience. This insight lets you tackle issues early, boost engagement, and create a workplace where people feel valued and heard. The result? Happier teams, stronger retention, and a culture built on trust and open communication.

Q: Doesn't our engagement survey tell us what we need to know anyway?

A: There are two potential downsides of engagement surveys:-

Firstly they generally provide aggregated data. They tell you, if you like, how the average employee is feeling – be that company-wide or by department or location. That may mask how specific individuals are feeling. It could be 90% are happy – but if the 10% who aren’t also happen to be your top performers…

They tend to ask very broad questions that may not get to the detailed issues. Surveys have to be relatively short for people to engage with them. Hence surveys like Gallup 12. They do a great job but, unlike an interview, there’s no ability to ask a follow up, or pick up a nuance in an answer.

Our analogy: engagement surveys are like a wide angled lens. Stay interviews are more of a magnifying glass.

Q: Who should you interview?

A:Is it every employee or just your most valuable people? Our normal recommendation is that you focus on perhaps 10-15% of your people every year With a bias towards top performers or high potentials. The people you would least want to use. That’s enough to be impactful while remaining manageable.

Q: Who should conduct the interview?

A: There’s an old saying about people joining organisations and leaving managers. So line managers are never the right choice.

Should it be HR? It could come down to whether you have the capacity and expertise. For most of our clients, capacity was the main driver.

Most clients choose Chiumento because they share our belief that an independent third party is most likely to get to the truth.  We have no “hidden agenda” and individuals can be assured we will honour commitments made about confidentiality.

Q: How are the Stay Interviews structured?

A: There’s a balance to strike between enough structure to allow you to produce quantative data and the flexibility to “follow the white rabbit”. A skilled Chiumento interviewer actively listens and drills down into the issues raised. They don’t blindly follow a script. They know when to push and where to back off – effectively using the time available to get to the richest seams of information.

Here at Chiumento we use a structured model – based on the same eight themes we use in our exit interviews. Nearly thirty years of experience, talking to thousands of people, have helped us develop a clear picture of why people choose to leave organisations.

Q: What should I do after the Stay Interview?

A: The golden rule here is that once you’ve given individuals a voice, you have to demonstrate that you’ve listened. If they raise concerns or give you clear messages about “the price to stay” you have to respond. Even if that’s recognition that what they want isn’t achievable – or is unrealsitic. That can often lead on to a constructive discussion about what is possible.

Why choose Stay Interviews?

Fully Managed

Our fully managed stay interviews are designed to address the unique needs and feedback of each employee, providing deep, actionable insights that drive retention strategies and mitigate flight risks.

Experienced Interviewers

We don’t use surveys, questionnaires, call centres or AI. All our interviews are conducted by UK based experts trained to get the detailed insights you need.

Comprehensive Insights

Our stay interviews provide comprehensive insights tailored to uncover key trends and actionable feedback, ensuring informed decision-making and continuous improvement.